Sparking Employees' Interest in Six Sigma - Transferring a Paper-based Simulation to a Workflow Management Application

In today’s management approaches, quality improvement focused on a company’s business processes plays an ever more important role. Methodologies like Six Sigma are used to improve quality, cut costs and save time by improving processes. Support and commitment of a company’s employees are crucial success factors, so that training and motivation is essential. Role plays are a training method suitable for stimulating employee involvement. The article describes how the paper-based role play KreditSim has been transformed to a workflow management system. It shows how utilization of software can broaden the scope and sometimes shift the focus of trainings. By delivering impressive results in process performance the software inspires and motivates employees to learn Six Sigma tools and apply them to their daily business. 1 EMPLOYEE INVOLVEMENT